feedback · friction · toil · invisible work – Please don't make me think!!
I used to travel every week and had to fill out an expense report weekly. Now I submit one once a quarter. Recently this system changed and as I was filling out my report, I noticed a mistake. I wanted to delete the expense report and it was a heck of a journey to find it. Read on to learn about something you should never do to your human users. Read More ›